- Hotel, Ryokan Reservations TOP
- Richmond Hotel Kumamoto Shinshigai
Countermeasures for COVID-19
Hand sanitizer provided
Ensure Social Distancing
Guidelines for employees
Guidelines for guests
Countermeasures for COVID-19
- Hand sanitizer provided
- Hand sanitizers are placed in all guest rooms
- Hand sanitizers are available in public areas
- High contact points (door handles, remote controls, tables, etc) in guest rooms are sanitized during room cleaning.
- High contact areas in publice spaces (elevator buttons, handrails, etc) are disinfected and maintained frequently.
- Guest rooms are ventilated before and after each guest use.
- Public areas are ventilated frequently.
- Ensure Social Distancing
- Social distancing is ensured by installing physical barriers, such as clear plastic sneeze guards.
- Buffect style service is replaced by set menu at dining areas.
- Guidelines for employees
- Our staff conduct hand washing, gargling, and face mask application.
- Our staff undergoes daily health check.
- Guidelines for guests
- Wearing a face mask, hand washing, and gargling is required.
- To ensure safety of all guests and emplyees, please kindly be advised that guests who failed temperature checks may not be allowed to enter and stay at the property.
Notice from the hotel
Initiatives at Richmond Hotels ●The staff will wear a mask so that customers can receive services with peace of mind. Also, face guards and gloves may be worn for some operations such as sterilization and disinfection. ●The staff regularly visits the lobby, public spaces, elevators, buttons for breakfast rooms, handrails, counters, chairs, tables, vending machines, coin laundry, etc. that customers can use. We disinfect and disinfect with alcohol disinfectant. ● Disinfectant and disinfectant for fingers will be installed in the hall. Front check-in procedure ● A vinyl curtain or acrylic board is installed at the front to prevent splashing. ●Depending on the time you arrive, you may have to wait at the front desk. At that time, the staff will guide you to leave a space with other customers. We have a step sheet as a mark on the floor. ● Pens handed at the front desk are sterilized by each customer. ●All guests staying at the time of check-in will be subject to temperature measurement. If you are not feeling well, please inform the staff immediately. ●From the perspective of preventing the spread of infection, we ask that you present a certificate (such as a driver's license or address) that can confirm the identity of the guest. Thank you for your cooperation. (If the representative can confirm the identity of all the members, it is possible to confirm the identity of the representative only) ●Payments such as accommodation charges can be made with a credit card and cash. We also accept cashless payment such as various QR code payments at the front desk. After using the equipment, the equipment is wiped with alcohol disinfectant. In addition, cash is accepted at the front desk using a coin tray. You can also choose online advance card payment at the time of booking on the official website and various reservation sites. In that case, there is no payment for the accommodation fee at the hotel. ●Room keys are sterilized one by one. Please relax in your room ● In order to avoid contact between customers, we may limit the number of people using the elevator. ● During cleaning, staff should wear masks and gloves, and based on the checklist established by our company, door knobs, TV/air conditioner remote controls, room lighting switches, card switches, desks, chairs, handles, refrigerators, cabinet doors, We disinfect the phones, dryers, electric kettles, toilets, and faucets by wiping with alcohol disinfectant. ● Glasses and mugs in the guest room are replaced with those that have been disinfected and sterilized. If you would like a disposable cup, please contact the front desk. ●We have prepared pajamas, towels and linens that have been cleaned. ● The air environment is maintained in the building and guest rooms based on the Building Management Law. The rooms are ventilated 24 hours a day to ensure fresh air is always available. ●Staff are on duty 24 hours a day. If you have any questions or concerns during your stay, please feel free to contact us. About breakfast ● In consideration of safety, we are currently discontinuing buffet breakfast and offering it as a set menu (set meal format). ●Venue is regularly ventilated once an hour to thoroughly disinfect and sterilize doorknobs, tables, chairs (armrests, backrests), drink bars, and tableware. ●Before entering the store, please be sure to use the antiseptic/bactericidal solution for the fingers prepared at the entrance to the breakfast hall. We also ask that you wear a mask. ● Seats are provided at intervals. The seats and tables are wiped with disinfectant solution after each use. ●Gloves for customers are also available. Please contact us if you are interested. ●If you have a fever, cough, or headache, you may not be allowed to use the breakfast venue. Checkout procedure ● You can check out at the checkout machine, so you do not need to drop in at the front desk. Our staff will see you off with a smile. In order for our customers to have a safe and secure stay, We will always improve the sanitary environment in the building based on new information. All of our staff are waiting with a smile.
Richmond Hotel Kumamoto Shinshigai is located inside the Sunroad Shinshigai arcade, the shopping street of the center of Kumamoto city. The Richmond Hotel Kumamoto Shinshigai is proud of being convenient as the base for business and sightseeing. We will offer substantial services where all customers will be satisfied. There is a clean duvet style bed and a humidifying air cleaner in all of the rooms as well as a trouser press. There are substantial amenities and comfortable space will be offered. For meals, visit Ineya, a Japanese restaurant on the 1st floor. For breakfast, enjoy a half buffet style. For the main, there will be Dago soup as well as Taipien and rice porridge of Amakusa Daio which are local Kumamoto cuisines. *Richmond Hotel Kumamoto Shinshigai is making efforts to prevent the spread of the coronavirus and for the safety of the customers, we have postponed the buffet style and will offer in a set menu style. Thank you for your understanding. Please enjoy a blissful stay at Kumamoto at Richmond Hotel Kumamoto Shinshigai.
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Richmond Hotel Kumamoto Shinshigai
6-16 Shinshigai, Chuo-ku, Kumamoto city, Kumamoto [View map]
check-in / check-out time
14:00 / 11:00
CI/CO time may be different depending on plan.
Number of guest rooms
1st floor restaurant Ineya You may enjoy breakfast, lunch and dinner. You may enjoy as a bar at night and local taste will welcome you. Breakfast 6:30-10:30 (L.O. 10:00) You may choose one dish from 5 types of main dishes, and is a half buffet style for others. Please enjoy the combination you prefer from the various dishes you may choose from. *For a while the buffet style will be postponed and will be offered in a set menu style Lunch 11:00-15:00 (L.O.14:30) There is a meal that changes everyday and reasonable lunch is offered. It is popular among ladies. Dinner 17:00-23:00 (L.O. 22:30) Please enjoy a Japanese meal of seasonal food and the local Kumamoto cuisine in the relaxing space. There are substantial course menus. There are various seats suitable for different needs such as for parties and for a drink after work. *Every second Tuesday and fourth Tuesday Lunch and dinner time will be closed For breakfast, it will open as regular. How to use the breakfast ticket If you could not eat breakfast, 1) you may use it as a discount ticket for the total of 1300yen for lunch and dinner 2) you may use it as a discount ticket of 1300yen for room service Benefit for the guests staying during dinner opening hours If you present the room key at the time of payment, there will be 10% discount.Read moreClose
Please contact the hotels/ryokans directly for more details.Read moreClose
Other facility information
Vending machine, ice machine, microwave (4th, 9th floor) VOD card ticket machine (2nd-11th floor) Coin laundry (6th floor) Fax, copy accepted at the front desk There is rental PC (800yen/each night)*There is limit in number Smoking area (1st floor lobby)Read moreClose
Local Guide (central area) Kumamoto shopping street, located inside the Sunroad Shinshigai archade (near Kamidori and Shitadori archade) There are abundant dining areas nearby. Starbucks coffee, Mcdonalds a minute walk Nearest convenience store 30 seconds walk Kumamoto Tsuruya Department store 10 minutes walk Sakuramachi Kumamoto 5 minutes walk Kumamoto castle, Sakuranobaba-Johsaien, International Center, Contemporary Art Museum, Parea, community center (there is rental conference room) are all in walking distance Easy access to go to Suizenji park and Kumamoto City Zoological and Botanical GardensRead moreClose
Introduction of affiliated parking area From 14:00-11:00 the next day 1000yen. There will be additional charge for times other than mentioned above. The hotel is located inside the arcade therefore please park the car at the affiliated parking area and then bring the parking ticket to the front desk. You may have to wait during afternoons on weekdays because of no vacancy. Please come with sufficient time. 2 areas of affiliated parking lot mentioned as below ①Passurt 24 Karasima Park 〒860-0604 Japan Kumamoto Kumamoto-city, Karashima cho2-1 Tel: 096-322-0024 Note: You can take your car in and out anytime you need ②Passurt 24 Kumamoto Chuo 〒860-0807 Japan Kumamoto Kumamoto-city, Shimotori2-10-1 Tell: 096-355-0324 Note: You can take your car in and out anytime you needRead moreClose
- Bath tax
- Children allowed
- Room service
- Transportation service
- Parking area
- Hot spring
- Fresh hot spring
- Room with outdoor spa
- Public spa
- Private spa
- Indoor pool
- Outdoor pool
- Esthe/Spa facility
- Fitness facility
- Barrier free
- 5 min walk from station
- Pets allowed
- Breakfast in room
- Dinner in room
- Open air bath
- Night view
- Ocean view
The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.
Access by public transportation.
By Kumamoto airport shuttle bus Get off at Kumamoto Sakuramachi bus terminal 5 minutes walk From JR Kumamoto station Take the street car and get off at Karashimacho 3 minutes walk
6-16 Shinshigai, Chuo-ku, Kumamoto city, Kumamoto
Contact the Relux concierge
Relux concierges will help you with anything you need.Feel free to contact us.