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ザ・リッツカールトン東京 The Ritz-Carlton, Tokyo

museum City-centered Hotel Go To トラベル対象
  • Tokyo > Roppongi ・ Azabu ・ Toranomon
The Ritz-Carlton, Tokyo / Tokyo Roppongi・Azabu・Akasaka・Aoyama 12

Countermeasures for COVID-19

  • Hand sanitizer provided
    Hand sanitizer provided
  • Disinfection
    Disinfection
  • Ventilation
    Ventilation
  • Ensure Social Distancing
    Ensure Social Distancing
  • Guidelines for employees
    Guidelines for employees
  • Guidelines for guests
    Guidelines for guests

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Overview

Stay reasonably by being a member of Relux this winter.
You will be welcomed by the luxurious and warming hospitality and the blissful view of the greatest location.

The 247 guestrooms including the 35 suite rooms located on the 47th-53rd floor of the highest building in Tokyo 200m above ground is a space where the aesthetic of Japan and sophisticated luxury blend together.

Please enjoy a luxurious relaxing time with the innovative wonderful view of Tokyo which spreads outside the windows, the calming interior of traditional colors of Japan and rich texture, and with the hospitality which can only be experienced at The Ritz-Carlton.      
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Rooms・Plans

  • Rooms (-)
  • Plan (-)

Review

Relux grade

museum

World class accommodations that create an extraordinary experience by going above and beyond with exceptional services and unique Japanese hospitality.

Overall Rating(13 reviews)

4.0/5

5

62%

4

8%

3

8%

2

15%

1

8%

 

Rooms4.3/5

Bath3.9/5

Breakfast4.2/5

Dinner4.8/5

Services4.2/5

Other Facilities4.2/5

Mr./Ms. M.F(30)

Total points

Stayed in

Room type

2020-09-26

Deluxe King

コロナ禍でなかなか遠出が出来ないのと、先月誕生日を迎えて自分へのご褒美ステイで利用させていただきました。前日、電話で問い合わせに対応してくださったフロントの方をはじめ、その他スタッフの皆様からお祝いのお心遣いをいただき終始感動しっぱなしでし... Read more コロナ禍でなかなか遠出が出来ないのと、先月誕生日を迎えて自分へのご褒美ステイで利用させていただきました。前日、電話で問い合わせに対応してくださったフロントの方をはじめ、その他スタッフの皆様からお祝いのお心遣いをいただき終始感動しっぱなしでした。お部屋、朝食も文句なし大満足の滞在でした。また大切な日にお邪魔したいと思います!

I couldn't go out easily due to the corona virus, so I used it as a reward stay for myself on my birthday last month. The day before, I was impressed from beginning to end with the congratulatory consideration from the front desk staff who responded to inquiries by phone and other staff members. The room and breakfast were very satisfying. I would like to visit you again on an important day!

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Mr./Ms. Y.M(23)

Total points

Stayed in

Room type

2020-09-26

Deluxe King

5つ星ホテルということて期待していたが、ホテルスタッフの対応が全て最悪だった。 予定より早く着きすぎたのもあるかもしれないが、電話でMarriottの上級会員であること、そして出来ればクラブフロアに有料のアップグレードをしたい旨を予め... Read more 5つ星ホテルということて期待していたが、ホテルスタッフの対応が全て最悪だった。 予定より早く着きすぎたのもあるかもしれないが、電話でMarriottの上級会員であること、そして出来ればクラブフロアに有料のアップグレードをしたい旨を予め伝えていたが一切フロントスタッフに引き継がれていなかった。 またフロントスタッフにおいては、ゴールド会員だとわざわざ申告したにもかかわらずレイトチェックアウトや客室のアップグレードに関しても何も対応しなかった。こちらから何も言わなければ通常通りのチェックアウト時間と客室になっていただろう。いったい上級会員を何だと思っているのか。 他にもプランの中にホテルクレジット1万円が含まれていたが使い方の説明が無かった。そのため電話で問い合わせたが最初に問い合わせた際はインルームダイニングは使用不可と言われたが、2回目に問い合わせた際は使用可と言われたりもした。 そして極め付けはチェックアウトだ。ゴールドエリートの特典として14時チェックアウトにしたい旨、チェックインの際にしっかりと伝えていた。しかし12:30ごろベッドで二度寝を楽しんでいた際に、部屋に電話がかかってきて『12時チェックアウトの予定でしたが、何かお手伝いできることはありますか?』と催促の電話が。 全くスタッフ間の情報共有がなっていないホテルです。2度と泊まりませんし、友人に勧めたいとも思いません。

I expected it to be a 5 star hotel, but the hotel staff were all the worst. I may have arrived too early, but I had previously told the club floor that I was a senior member of Marriott and would like to have a paid upgrade to the club floor, but the front desk staff didn't take over at all. In addition, the front desk staff did not take any action regarding late check-out or room upgrades, even though they bothered to declare that they were Gold members. If nothing was said from here, the check-out time and guest room would have been normal. What do you think of senior members? In addition, the hotel credit of 10,000 yen was included in the plan, but there was no explanation on how to use it. Therefore, I made an inquiry by phone, but when I first made an inquiry, I was told that in-room dining was not available, but when I made a second inquiry, I was told that it was possible. And the ultimate is checkout. At the time of check-in, he clearly stated that he would like to check out at 14:00 as a benefit of the Gold Elite. However, when I was enjoying sleeping twice in bed around 12:30, I got a call to my room and said, "I was planning to check out at 12:00. Is there anything I can do to help? ] And a reminder phone call. It is a hotel where information is not shared between staff at all. I will never stay and I don't want to recommend it to my friends.

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Mr./Ms. T.T(58)

Total points

Stayed in

Room type

2020-09-25

Tokyo Deluxe Twin

さりげない細やかな気遣いと、念入りなコロナ対策のお陰で、とてもリラックスできました。また豪華でとても美味しい朝食を堪能させていただきました。ありがとうございました。

I was very relaxed thanks to the casual and delicate care and careful measures against corona. I also enjoyed a luxurious and very delicious breakfast. Thank you very much.

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Facility・services

Property

The Ritz-Carlton, Tokyo

Address

Tokyo Midtown, 9-7-1 Akasaka, Minato-ku, Tokyo [View map]

check-in / check-out time

15:00 / 12:00

CI/CO time may be different depending on plan.

Credit card

VISA/MASTER/AMEX/JCB/DINERS

Number of guest rooms

247 room(s)

Restaurant

The Ritz-Carlton Tokyo offers a memorable and personal dining experience. We are waiting for you to prepare various menus with the chef's thoughts on each plate.

French Dining "Azur Forty Five" (45th floor)
Lunch 11:30-14:30 (L.O. 14:00)
Dinner 17:30~21:00 (L.O. 20:00)
It is available for customers over 9 years old.
Closed on Tuesdays

Contemporary Grill "Towers" (45th floor)
Breakfast 6:30-10:30
Lunch 11:30-14:30 (L.O. 14:00)
Dinner 7:30~21:00 (L.O. 20:00)

Chocolate & pastry "La boutique" (45th floor)
11:00-20:00

Japanese cuisine "Hino Kizaka" (kaiseki, teppanyaki, sushi, tempura) (45th floor)
Lunch 11:30-14:30 (L.O. 14:00)
Dinner 17:30~21:00 (L.O. 20:00)

The Lobby Lounge (45th floor)
12:00~22:00 (L.O. 21:30)

The Bar (45th floor)
12:00~22:00 (L.O. 21:30)

The Ritz-Carlton Cafe & Deli (1st floor)
11:00~20:00 (L.O. 19:00)
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Bath

Please contact the hotels/ryokans directly for more details.
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Other facility information

Please contact the hotels/ryokans directly for more details.
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Information

At The Ritz-Carlton, there is a kids program "Ritz Kids" for children to enjoy the stay.

The "Ritz Kids Night Safari" is a program where children may experience the essence of adventure while staying in the city making the stay in the hotel a memorable one. To savor the feeling of the outdoor, a camping tent will be set in the room and special amenities will be prepared. It will nurture the creativity and spirit of inquiry of your children and will be an exciting stay as if out in an adventure. 
This program may be used by requests of guests with children of ages 4-8. If you would like to use, please inquire at the time of booking

10,000yen (rooms for "Carlton Suite", "Club Carlton Suite", tax and service fees separately charged)
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Notice

[Notes on using the club lounge]

* We will inform you about the use of food presentation after check-in on the day of arrival (after 3:00 pm).

* There is a one-hour time limit for using hors d'oeuvres before dinner. Please note.

* All seats in the club lounge are non-smoking.

* Children can accompany the club lounge at the following rates.

Under 5 years old: Free

6 to 11 years old: 4,000 yen

12 years old and over: 20,000 yen (tax and service charge not included)
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Features

  • Bath tax
  • Children allowed
  • Room service
  • Transportation service
  • Parking area
  • Hot spring
  • Fresh hot spring
  • Room with outdoor spa
  • Public spa
  • Private spa
  • Indoor pool
  • Outdoor pool
  • Esthe/Spa facility
  • Fitness facility
  • Barrier free
  • 5 min walk from station
  • Pets allowed
  • Breakfast in room
  • Dinner in room
  • Open air bath
  • Night view
  • Ocean view
  • Cottage
  • Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.

Access

Access by public transportation.

Nearby station
Roppongi station

Metropolitan subway Oedo line: directly connected by an underground passageway from exit 8
Tokyo Metro Hibiya line: From 4a exit via the underground passageway to exit 8 and is directly connected by an underground passageway

Nogizaka station
Tokyo Metro Chiyoda line: approx.3 minutes walk from exit 3

Roppongi itchome
Tokyo Metro Namboku line: 8 minutes walk

From Tokyo station
(when arriving from eastern parts of Japan it will be the nearby station of Shinkansen)
Tokyo Metro Marunouchi line Tokyo station⇒Kasumigaseki station transfer to Hibiya line⇒Roppongi station (approx.30 minutes)
Taxi (approx.30 minutes)

From Shinagawa station
(when arriving from western parts of Japan it will be the nearby station of Shinkansen)
JR Yamanote line or Keihin Tohoku line Hamamatsucho station transfer Metropolitan subway Oedo line Daimon station⇒Roppongi station (approx.30 minutes)
Taxi (approx.30 minutes)

From Narita airport
Airport limousine bus (approx.90 minutes)
Narita express⇒JR Tokyo station (approx.60 minutes)
Taxi (approx.90 minutes)

From Haneda airport
Tokyo Monorail Haneda airport⇒Hamamatsucho station⇒Metropolitan subway Oedo line Daimon station⇒Roppongi station (approx.40 minutes)
Taxi (approx.40 minutes)

Tokyo Midtown, 9-7-1 Akasaka, Minato-ku, Tokyo

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