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白馬東急ホテル Hakuba Tokyu Hotel

Resort
Hakuba Tokyu Hotel / Nagano Hakuba・Kotani 72

Countermeasures for COVID-19

  • Hand sanitizer provided
    Hand sanitizer provided
  • Disinfection
    Disinfection
  • Ventilation
    Ventilation
  • Ensure Social Distancing
    Ensure Social Distancing
  • Guidelines for employees
    Guidelines for employees
  • Guidelines for guests
    Guidelines for guests

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Overview

With the eye-catching triangle red roof, Hakuba Tokyu Hotel has been favored by guests as the "Guest house of the Japanese Northern Alps".
Opened in 1959, guarding our signature appearance through history and passing down our tradition, Hakuba Tokyu Hotel has been one of the top resort hotels of Japan since then.

Offering a great environment to enjoy the nature: skiing in the winter, cycling or a light walk in the forest during the fall and spring, guests can experience a healthy and luxurious stay.

Guest rooms are designed elegantly and comfortably.
The view of Hakuba Valley from the balcony is refreshing and also a luxurious. We hope it will allow guests to feel submerged into the nature.

We also provide a "tasty experience" through courses of seasonal delicacies in French cuisine style.
Guests are assured to be satisfied by the dishes -each carefully made to please the Japanese gourmets while following the traditional techniques.

The most luxurious experience at Hakuba Tokyu Hotel is the night at our lounge & bar.
Spend an extraordinary and elegant evening with your loved ones accompanied by our special selection of coffee, tea, cocktails, or whiskeys.

We welcome you at the perfect resort for a memorable stay, where you can feel the gentle breeze and the beautiful nature of Hakuba Valley.
      
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Rooms・Plans

  • Rooms (-)
  • Plan (-)

Review

Relux grade

Accommodations that represent their respective prefectures and that are worth visiting when you are in the area.

Overall Rating(3 reviews)

4.3/5

5

33%

4

67%

3

-%

2

-%

1

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Rooms4.0/5

Bath4.0/5

Breakfast4.0/5

Dinner4.5/5

Services4.0/5

Other Facilities4.0/5

Mr./Ms. Y.O(67)

Total points

Stayed in

Room type

2019-07-31

Standard Alps Twin B

白馬といえば冬のイメージしかなかったのですが 夏の素晴らしさを痛感させられました。 夜も涼しく白馬ならではの気候に酔いしれて 余韻が残ったまま着たくした次第です。 また機会があれば利用したいと思います 有難うございました。

Speaking of Hakuba, there was only an image of winter, but I was impressed with the wonderfulness of summer. It's cool at night and I'm drunk with the unique climate of Hakuba and I want to wear it with a lingering finish. Thank you again if you have the opportunity.

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Mr./Ms. K.S(50)

Total points

Stayed in

Room type

2019-04-19

Standard Alps Twin B

きめ細かな気配りをありがとうございました。 夫婦で楽しい日を過ごすことができました。 また白馬へ行く際は、お世話になると思いますので、その節は宜しくお願いします。

Thank you for your careful attention. I was able to spend a good day with the couple. In addition, when you go to Hakuba, I think that you will be indebted, so I would appreciate your favor in that section.

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Mr./Ms. Y.Y(30)

Total points

Stayed in

Room type

2018-10-07

Standard Alps Twin B

部屋がとても素敵で静か。 目の前の森の景観も良く とても癒されました。 お食事もとても美味しいし お風呂も気持ちいいしで 大満足です。

Room is very nice and quiet. The scenery of the forest in front of me was also very well healed. The meal is very delicious and the bath is also pleasant and I am very satisfied.

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Facility・services

Property

Hakuba Tokyu Hotel

Address

4688, Hokujō, Hakuba-mura, Kitaazumi-gun, Nagano-ken [View map]

check-in / check-out time

15:00 / 11:00

CI/CO time may be different depending on plan.

Credit card

VISA/MASTER/AMEX/JCB/DINERS/NICOS/銀聯/SAISON/DEBIT/UFJ/UC/DC

Number of guest rooms

102 room(s)

Restaurant

French Restaurant "Chamonix" 

Open hours: Breakfast 7AM-10AM / Dinner (Reservation Necessary) 1st seating 5:30PM-, 2nd seating 7:45PM-9:00 (L/O 20:30) 
Enjoy the authentic French cuisine and taste the sensitive flavors created by the chefs using traditional techniques to match Japanese taste. Each dish is prepared by experts and pursues the taste of original French cuisine. Please enjoy a luxurious meal time to your heart's content.

*Our usual buffet style breakfast has been replaced temporarily with a set menu as a measure to prevent the spread of the Novel Coronavirus. We ask for your understanding and cooperation. 


Japanese Cuisine Restaurant "Manyou"

*As a measure to prevent the further spread of the Novel Coronavirus, we have decided to temporarily close 'Manyo' from April 13th (Mon) to April 30th (Thurs). 
Following this, during this period dinner is only available in our restaurant 'Chamoix' as a "western meal". We apologise for the sudden announcement, but ask for your understanding. 

Open hours: Dinner (Reservation) 1st part 5:30PM-, 2nd part 7:45PM-21:00PM (L/O 20:30) 
Seasonal delicacies of Japanese cuisine served in a calm atmosphere.

Lounge & Bar "The Lodge" - Serving coffee and tea, along with a selection of light meals and desserts. Also offering a variety of special cocktails and whiskey. Enjoy an elegant time at Lounge and Bar "The Lodge".
Open hours: 10AM-11PM
*Open hours may differ depending on the season.
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Bath

Public Bath 
Equipped with an open air style bath, with hot spring drawn from Hakuba-Happo Onsen (simple alkaline spring). Containing the country's highest alkaline level, which gives your skin an incredibly smooth touch. This hot spring is known as the "beauty spa".
*The open air bath may occasionally be closed due to snow.
*Only the men's bathing area has a sauna. 
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Other facility information

*Aromatherapy Treatment
We offer calming treatments by specialist therapists. 
We have prepared a variety of treatment courses, so please use our facility for a calming moment or after your daily activities. 
*Laundry (free)
Use of the laundry facilities is free, but please bring your own detergent or buy some at the kiosk. 
*Rental skis, snowboards, gear
*Rental bikes (town bikes, MTB, electric bikes) 
*Ski lockers in winter
*Table tennis (outside of winter) (x2)
*Electric bike charging stand (enough for 2 charges) 
*Free car park, 70 vehicle capacity
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Information

(Important Notice) Extension of Temporary Holidays Due to Issuance of Emergency Declaration for New Coronavirus Infection

We would like to extend our deepest sympathies to all those affected by the new coronavirus infection and those affected by the spread of the infection.

Thank you for using the Hakuba Tokyu Hotel.
The hotel is temporarily closed due to the issuance of a declaration of emergency based on the Act on Special Measures Against New Coronavirus Infectious Diseases. The scheduled date for resuming business will be changed from the current May 11th to June 1st (Monday).

* Business reopening date may be changed due to future circumstances.

* Reservations are available from June 1st. However, even if we accept your reservation, it may be closed due to the schedule and the conditions of the area and hotel after that. If it is closed, we will contact you by email or phone. In this situation, we would appreciate your kind understanding.
For the latest information, please visit the hotel website.

The hotel will continue to make every effort to prevent the spread of infection by placing the highest priority on the health and safety of its customers, and will respond based on the policies and action plans of the government / local government.
We apologize for the inconvenience, and we appreciate your understanding and cooperation.

From late November to early December, we will be closed for maintenance before winter.
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Notice

*Hakuba Tokyu Hotel has become a fully non smoking hotel. 
If you would like to smoke, please do so in the smoking room next to the 1F lobby or outside. 
*Room balconies are also non smoking. 
*The layout and design may differ depending on the room and floor. 
You cannot specify your room, so we ask for your understanding. 
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Features

  • Bath tax
  • Children allowed
  • Room service
  • Transportation service
  • Parking area
  • Hot spring
  • Fresh hot spring
  • Room with outdoor spa
  • Public spa
  • Private spa
  • Indoor pool
  • Outdoor pool
  • Esthe/Spa facility
  • Fitness facility
  • Barrier free
  • 5 min walk from station
  • Pets allowed
  • Breakfast in room
  • Dinner in room
  • Open air bath
  • Night view
  • Ocean view
  • Cottage
  • Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.

Access

Access by public transportation.

[From Tokyo]
・JR Shinjuku Sta. - Hakuba Sta.*: approx. 3.5 hours by Super-express Azusa

[From Nagoya]
JR Nagoya Sta. - Matsumoto Sta. - Hakuba Sta.*: approx. 3 h 25 min by Express Shinano and JR Ōito line
Nagoya-Matsumoto: approx 2 hours
Transfer from Otsui line from Matsumoto: approx  1 hour 25 min
※By car, get off Hakuba station: approx 5 minutes


* Free shuttle bus service available between Hakuba Sta. / Happo Bus Stop and Hakuba Tokyu Hotel (must reserve in advance).

4688, Hokujō, Hakuba-mura, Kitaazumi-gun, Nagano-ken

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Contact the Relux concierge

Relux concierges will help you with anything you need.Feel free to contact us.

In response to the outbreak of Novel Coronavirus(COVID-19), business hours of our customer suppourt will be changed as below.
■Business hours:10:00~18:00
In addition, Relux online concierge service will be closed temporarily.
We deeply apologize for the inconvenience this may cause, and thank you for your understanding.

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