白馬東急ホテル Hakuba Tokyu Hotel
- Nagano > Hakubamura
- Happo Onsen
Countermeasures for COVID-19
Hand sanitizer provided
Ensure Social Distancing
Guidelines for employees
Guidelines for guests
Countermeasures for COVID-19
- Hand sanitizer provided
- Hand sanitizers are available in public areas
- High contact points (door handles, remote controls, tables, etc) in guest rooms are sanitized during room cleaning.
- High contact areas in publice spaces (elevator buttons, handrails, etc) are disinfected and maintained frequently.
- Guest rooms are ventilated before and after each guest use.
- Public areas are ventilated frequently.
- Ensure Social Distancing
- Social distancing is ensured by installing physical barriers, such as clear plastic sneeze guards.
- Social distancing is ensured by changing restaurant layout or installing partition.
- Guidelines for employees
- Our staff conduct hand washing, gargling, and face mask application.
- Our staff undergoes daily health check.
- Guidelines for guests
- Wearing a face mask, hand washing, and gargling is required.
- To ensure safety of all guests and emplyees, please kindly be advised that guests who failed temperature checks may not be allowed to enter and stay at the property.
- Occupancy is modified to avoid high contact and remain social distancing.
Notice from the hotel
Newly formulated infection prevention measures in line with the "new lifestyle" by the New Coronavirus Infectious Diseases Control Experts Meeting The hotel will resume operations on Monday, June 1st. At Hakuba Tokyu Hotel, we place the highest priority on the health and safety of our customers and employees, and provide our customers with peace of mind and "extraordinary lives." -------------------------------------------------- About infection prevention measures that hotels work on -------------------------------------------------- ■Public space (general) Add alcohol disinfectant and strengthen regular disinfection ・ Thorough ventilation in the hall. ・The customer's hotel entrances have been centralized in one place, and customer hand sanitizers have been added to the lobby entrance to create an environment that is easier for customers to use. ・Periodical (4 or more times a day) alcohol disinfection, etc., at places where customers touch their hands, such as doorways and elevator buttons. ・Smoking areas may limit the number of guests. ・Installation of hypochlorous acid space disinfection deodorizer. ■ Accommodation Enhancing the safety of guests and employees ・A splash prevention guard is installed at the front counter. ・Installation of hand sanitizer for customers. ・Wear staff masks and gloves. ・Regular disinfection of ballpoint pens and cash trays at the front counter. ・We will check your health condition at check-in. Depending on the case, we will carry out temperature measurement and confirm the previous residence. ・ Thoroughly disinfect places (doorknobs, switches, remote controls, telephones, etc.) that are often touched by human hands when cleaning a guest room. ・Open the windows of the guest rooms and always ventilate during cleaning to replace the fresh air. ■Restaurant Enhancing the safety of customers and employees visiting the store ・Install a splash guard on the restaurant cashier. ・Installation of hand sanitizer for customers. -Wearing staff masks. ・Confirmation of hand washing before entering the store. ・Periodical (4 or more times a day) alcohol disinfection etc. at places where customers touch their hands, such as tables, counters and chairs. ・Keep a sense of distance from the customer and guide you with a space between your seats. ・Implementation of entry time and number of people in the store. -Gloves are worn by the staff who serve customers' glasses and plates. ・Cancellation of buffet style (customer's arrangement). (* From July 5, 2020, we will take measures against infectious diseases and offer in a buffet format corresponding to a new lifestyle.) ■ Banquet and wedding Enhancing the safety of customers and employees who come to the banquet and wedding attendance and meetings ・Install a splash prevention guard on the counter. ・Installation of hand sanitizer for customers. -Wearing staff masks. ・Preliminary hearings on the health of banquet participants and attendees. ・Large banquet hall space and table layout. ・Cancellation of buffet style (customer's arrangement). ■Infection prevention measures for our employees Wearing a mask when going to work, checking your physical condition when going to work, and other initiatives ・Required to wear a mask when going to and from work, and always wearing a mask while working. ・ Thoroughly sterilize fingers at the entrance and exit of employees when leaving and working, and encourage frequent hand washing and gargling during work. ・It is mandatory to measure body temperature before going to work, and employees who do not have a fever or are in poor physical condition wait at home for two weeks. ・Regular disinfection and ventilation of offices and common facilities. ・Requests from our partner companies for hand washing, alcohol disinfection, and mask wearing when delivering and entering the building. ・Keeping a sense of distance between employees in the employee cafeteria and taking seats so that they do not face each other. ・ Thoroughly establish a habit of social distance such as employee break rooms. ・ Implementation of early cycle cleaning of employee uniforms. ・A hypochlorous acid foot wipe mat is installed on the employee's mouth. ■ Requests to customers ・Please cooperate with alcohol disinfection. ・Please cooperate with wearing a mask to alleviate the anxiety between customers. ・Please refrain from visiting if you have a fever or are not feeling well. ・Please cooperate in social distance. ・Please line up at intervals in the elevator. ・Please use a space between chairs and sofas (bench seats) in the lobby. ・If possible, have one representative at the front cash register and line up at intervals. ・Please cooperate with the payment by tray. ・If you feel unwell, please let us know.
With the eye-catching triangle red roof, Hakuba Tokyu Hotel has been favored by guests as the "Guest house of the Japanese Northern Alps". Opened in 1959, guarding our signature appearance through history and passing down our tradition, Hakuba Tokyu Hotel has been one of the top resort hotels of Japan since then. Offering a great environment to enjoy the nature: skiing in the winter, cycling or a light walk in the forest during the fall and spring, guests can experience a healthy and luxurious stay. Guest rooms are designed elegantly and comfortably. The view of Hakuba Valley from the balcony is refreshing and also a luxurious. We hope it will allow guests to feel submerged into the nature. We also provide a "tasty experience" through courses of seasonal delicacies in French cuisine style. Guests are assured to be satisfied by the dishes -each carefully made to please the Japanese gourmets while following the traditional techniques. The most luxurious experience at Hakuba Tokyu Hotel is the night at our lounge & bar. Spend an extraordinary and elegant evening with your loved ones accompanied by our special selection of coffee, tea, cocktails, or whiskeys. We welcome you at the perfect resort for a memorable stay, where you can feel the gentle breeze and the beautiful nature of Hakuba Valley.
- Rooms (-)
- Plan (-)
Accommodations that represent their respective prefectures and that are worth visiting when you are in the area.
Overall Rating(3 reviews)
Hakuba Tokyu Hotel
4688, Hokujō, Hakuba-mura, Kitaazumi-gun, Nagano-ken [View map]
check-in / check-out time
15:00 / 11:00
CI/CO time may be different depending on plan.
Number of guest rooms
French Restaurant "Chamonix" Open hours: Breakfast 7AM-10AM / Dinner (Reservation Necessary) 1st seating 5:30PM-, 2nd seating 7:45PM-9:00 (L/O 20:30) Enjoy the authentic French cuisine and taste the sensitive flavors created by the chefs using traditional techniques to match Japanese taste. Each dish is prepared by experts and pursues the taste of original French cuisine. Please enjoy a luxurious meal time to your heart's content. *Our usual buffet style breakfast has been replaced temporarily with a set menu as a measure to prevent the spread of the Novel Coronavirus. We ask for your understanding and cooperation. Japanese Cuisine Restaurant "Manyou" *As a measure to prevent the further spread of the Novel Coronavirus, we have decided to temporarily close 'Manyo' from April 13th (Mon) to April 30th (Thurs). Following this, during this period dinner is only available in our restaurant 'Chamoix' as a "western meal". We apologise for the sudden announcement, but ask for your understanding. Open hours: Dinner (Reservation) 1st part 5:30PM-, 2nd part 7:45PM-21:00PM (L/O 20:30) Seasonal delicacies of Japanese cuisine served in a calm atmosphere. Lounge & Bar "The Lodge" - Serving coffee and tea, along with a selection of light meals and desserts. Also offering a variety of special cocktails and whiskey. Enjoy an elegant time at Lounge and Bar "The Lodge". Open hours: 10AM-11PM *Open hours may differ depending on the season.Read moreClose
Public Bath Equipped with an open air style bath, with hot spring drawn from Hakuba-Happo Onsen (simple alkaline spring). Containing the country's highest alkaline level, which gives your skin an incredibly smooth touch. This hot spring is known as the "beauty spa". *The open air bath may occasionally be closed due to snow. *Only the men's bathing area has a sauna.Read moreClose
Other facility information
*Aromatherapy Treatment We offer calming treatments by specialist therapists. We have prepared a variety of treatment courses, so please use our facility for a calming moment or after your daily activities. *Laundry (free) Use of the laundry facilities is free, but please bring your own detergent or buy some at the kiosk. *Rental skis, snowboards, gear *Rental bikes (town bikes, MTB, electric bikes) *Ski lockers in winter *Table tennis (outside of winter) (x2) *Electric bike charging stand (enough for 2 charges) *Free car park, 70 vehicle capacityRead moreClose
(Important Notice) Extension of Temporary Holidays Due to Issuance of Emergency Declaration for New Coronavirus Infection We would like to extend our deepest sympathies to all those affected by the new coronavirus infection and those affected by the spread of the infection. Thank you for using the Hakuba Tokyu Hotel. The hotel is temporarily closed due to the issuance of a declaration of emergency based on the Act on Special Measures Against New Coronavirus Infectious Diseases. The scheduled date for resuming business will be changed from the current May 11th to June 1st (Monday). * Business reopening date may be changed due to future circumstances. * Reservations are available from June 1st. However, even if we accept your reservation, it may be closed due to the schedule and the conditions of the area and hotel after that. If it is closed, we will contact you by email or phone. In this situation, we would appreciate your kind understanding. For the latest information, please visit the hotel website. The hotel will continue to make every effort to prevent the spread of infection by placing the highest priority on the health and safety of its customers, and will respond based on the policies and action plans of the government / local government. We apologize for the inconvenience, and we appreciate your understanding and cooperation. From late November to early December, we will be closed for maintenance before winter.Read moreClose
*Hakuba Tokyu Hotel has become a fully non smoking hotel. If you would like to smoke, please do so in the smoking room next to the 1F lobby or outside. *Room balconies are also non smoking. *The layout and design may differ depending on the room and floor. You cannot specify your room, so we ask for your understanding.Read moreClose
- Bath tax
- Children allowed
- Room service
- Transportation service
- Parking area
- Hot spring
- Fresh hot spring
- Room with outdoor spa
- Public spa
- Private spa
- Indoor pool
- Outdoor pool
- Esthe/Spa facility
- Fitness facility
- Barrier free
- 5 min walk from station
- Pets allowed
- Breakfast in room
- Dinner in room
- Open air bath
- Night view
- Ocean view
The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.
Access by public transportation.
[From Tokyo] ・JR Shinjuku Sta. - Hakuba Sta.*: approx. 3.5 hours by Super-express Azusa [From Nagoya] JR Nagoya Sta. - Matsumoto Sta. - Hakuba Sta.*: approx. 3 h 25 min by Express Shinano and JR Ōito line Nagoya-Matsumoto: approx 2 hours Transfer from Otsui line from Matsumoto: approx 1 hour 25 min ※By car, get off Hakuba station: approx 5 minutes * Free shuttle bus service available between Hakuba Sta. / Happo Bus Stop and Hakuba Tokyu Hotel (must reserve in advance).
4688, Hokujō, Hakuba-mura, Kitaazumi-gun, Nagano-ken
Contact the Relux concierge
Relux concierges will help you with anything you need.Feel free to contact us.
In response to the outbreak of Novel Coronavirus(COVID-19), business hours of our customer suppourt will be changed as below.
In addition, Relux online concierge service will be closed temporarily.
We deeply apologize for the inconvenience this may cause, and thank you for your understanding.