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軽井沢プリンスホテル イースト Karuizawa Prince Hotel East

Resort Go To トラベル対象
  • Nagano > Karuizawa
Karuizawa Prince Hotel East / Nagano Karuizawa・Saku・Komoro 2

Countermeasures for COVID-19

  • Hand sanitizer provided
    Hand sanitizer provided
  • Disinfection
    Disinfection
  • Ventilation
    Ventilation
  • Ensure Social Distancing
    Ensure Social Distancing
  • Guidelines for employees
    Guidelines for employees
  • Guidelines for guests
    Guidelines for guests

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Overview

Rennovated in July 2017, this is the Karuizawa Prince Hotel East. It is one of the hotels in the 'Prince Grand Resort Karuizawa'.

The wallpaper and carpets have been designed with tree and leaf motifs so that you cannot help but take a deep breath when you enter the room.
Focusing on the excellent ingredients of the Shinshu area, there is a teppanyaki corner, where you can taste Shinshu premium beef and the bounty of the sea.
You can enjoy a luxurious meal, watching the chef move in front of you.

There are plenty of activities, such as the natural hot spring 'Forest Hot Spring', rental bikes, golf, skiing, nature programmes and more.
Have a great day off, refreshing your mind and body in the forest.      
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Rooms・Plans

  • Rooms (-)
  • Plan (-)

Review

Relux grade

Accommodations that represent their respective prefectures and that are worth visiting when you are in the area.

Overall Rating(16 reviews)

4.4/5

5

50%

4

38%

3

13%

2

-%

1

-%

 

Rooms4.4/5

Bath3.9/5

Breakfast4.3/5

Dinner3.9/5

Services4.2/5

Other Facilities4.4/5

Mr./Ms. M.T(53)

Total points

Stayed in

Room type

2020-11-13

[East Building] Superior Twin Room

ご担当者様 年に1、2回の利用をここ7,8年くらいしているライトリピーターです。 ここ数年サービスレベルが落ちていると思います。 フロントをレストラン側から浮島に変えてから特に目出ちます、カウンターのスタッフの方が周りに目が届いていな... Read more ご担当者様 年に1、2回の利用をここ7,8年くらいしているライトリピーターです。 ここ数年サービスレベルが落ちていると思います。 フロントをレストラン側から浮島に変えてから特に目出ちます、カウンターのスタッフの方が周りに目が届いていない ケースが多く、チェックアウトの時も順番をめぐってクレームを入れている方がいらっしゃり、これは並ぶところをもっと 明確にするか、どなたかがロビーにいらっしゃれば、ある程度解決すると思いますが、フロントクラークの意識を変えないと クレームは絶えないと感じました。 部屋はスーペリアツインに泊まりましたが、ドアの開閉音がすごく気になりました。 あと、温泉の混雑確認が全く繋がらず、結局利用を断念しました。 とても好きなホテルなので、頑張って欲しいといつも思っています。

Person in charge I am a light repeater who has been using it once or twice a year for the past 7 or 8 years. I think the service level has dropped in the last few years. It is especially noticeable after changing the front desk from the restaurant side to Ukishima, there are many cases where the staff at the counter does not pay attention to the surroundings, and there are people who make complaints about the order even at checkout. I think this will be solved to some extent if the lineup is made clearer or if someone is in the lobby, but I felt that complaints would not cease unless the front clerk's consciousness was changed. I stayed in the Superior Twin room, but I was really worried about the sound of the door opening and closing. Also, I couldn't confirm the congestion of the hot spring at all, so I gave up using it after all. It's a hotel I like very much, so I always want you to do your best.

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Mr./Ms. S.M(50)

Total points

Stayed in

Room type

2020-03-06

[East Building] Forest Twin Room

随所に心遣いあるスペースがあり、夜、ロビーでコーヒーを飲みながら素敵な家族時間を持てました。温泉でのタオルも「こちらもどうぞ」と優しくお声がけいただくなど全体を通してほっこり。チェックイン・アウト共に素敵な会話がなされ安心感あるホテルでまた... Read more 随所に心遣いあるスペースがあり、夜、ロビーでコーヒーを飲みながら素敵な家族時間を持てました。温泉でのタオルも「こちらもどうぞ」と優しくお声がけいただくなど全体を通してほっこり。チェックイン・アウト共に素敵な会話がなされ安心感あるホテルでまた来たいなと思いました。新型肺炎への対応が求められる中、マスク着用やブッフェから個配へ切替など、もう1泊した別のホテルと比べしっかり対応していた印象です。

There were plenty of spaces to take care of, and at night we had a wonderful family time with coffee in the lobby. The towels at the hot springs were all over the place, such as gently singing, "Please click here." Nice conversation was done with both check-in and out, so I wanted to come again at a hotel with a sense of security. With the need to respond to new types of pneumonia, it was an impression that it was better than another hotel where I stayed another night, such as wearing a mask and switching from buffet to individual arrangement.

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Mr./Ms. C.C(37)

Total points

Stayed in

Room type

2020-02-19

[East Building] Superior Twin Room

距離outlet和滑雪場都很近,房間和預期的一樣好! 大廳有提供免費的soft drink, 可以與好朋友一同坐在這裡聊天。

Very close to the outlet and the ski slopes, the room was as good as expected! There is a free soft drink in the lobby, where you can sit and chat with good friends.

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Facility・services

Property

Karuizawa Prince Hotel East

Address

Karuizawa-machi, Kitasaku-gun Nagano Prefecture, 389-0193  [View map]

check-in / check-out time

15:00 / 12:00

CI/CO time may be different depending on plan.

Credit card

VISA/MASTER/AMEX/JCB/DINERS/NICOS/銀聯/SAISON/DEBIT/UFJ/UC/DC

Number of guest rooms

70 room(s)

Restaurant

<In prevention of the spread of new coronavirus (COVID-19) infection>
Advance reservation is now required for all breakfast, lunch and dinner at all dining venue at Prince hotels. We appreciate your cooperation and kind understanding. For further information, please call 0267-42-1111.

<All Day Dining Karuizawa Grill>
- Serves grilled dishes in an open-kitchen style, made with the freshest ingredients of the local Shinshu region

- Hours:
   - Breakfast: 6:30 - 10:00 (orders accepted until 10:00)
   - Lunch: 11:30 - 14:30 (orders accepted until 14:30)
   - Dinner: 14:30 - 20:30 (orders accepted until 20:30)
   - Bar: 20:30 - 23:00 (orders accepted until 22:30)


<Teppanyaki Shabu-shabu Sukiyaki Breeze (SOFU)>
- Enjoy sukiyaki, shabu-shabu, teppan-yaki and our speciality Japanese dishes cooked directly in front of you by our chefs while admiring views of the nature of Karuizawa.

- Hours:
   - Lunch: 11:30 - 15:00 (orders accepted until 14:30)
   - Dinner: 17:00 - 21:00 (orders accepted until 20:30)
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Bath

<Forest Hot-Spring>
Hot bath facility of natural hot spring is delivered from the hotel premises. Indoor bath, open air bath, steam sauna, can be fully enjoyed using natural hot spring. From the “hot spring zone”, beautiful forest can be seen, changing the appearance based on the four seasons.
The breeze of beautiful nature wraps your body softly and a natural hot spring invites for a pleasant healing experience.

The bathing facilities 'Forest Hot Spring'  is for use of guests staying in twin rooms in the East building, The Prince Karuizawa and The Prince Villa Karuizawa. Please note that guests in the East Cottages cannot use this facility.

Source spring: Karuizawa Yagasaki Onsen (Hot Spring)

Amount of Discharge: 162 liters per minute

Temperature at source: 43.5 Celsius degrees

Spring quality: Sodium chloride (mildly alkaline, hypotonic)

Effective for neuralgia, muscle pains, joint pains, motor paralysis, fatigue, etc.

For details, please refer to http://www.princehotels.com/karuizawa-east/facilities/forest-hot-spring/
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Other facility information

<FREE SPECIAL OFFERS>
- Use of Forest Hot-Spring
     - Available at bathing tax of JPY 150
     - Hours: 7:00 - 23:00 (last entrance admitted until 22:30)

- Use of Gym (24x7)

- Wi-Fi Usage (in all guest rooms and the hotel lobby)

- Non-alcoholic beverages at Guest Lounge SAKURA (24x7)
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Information

Please contact the hotels/ryokans directly for more details.
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Notice

The check-in and check-out times specified for each accommodation packages precede any general information or description on check-in and check-out times.
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Features

  • Bath tax
  • Children allowed
  • Room service
  • Transportation service
  • Parking area
  • Hot spring
  • Fresh hot spring
  • Room with outdoor spa
  • Public spa
  • Private spa
  • Indoor pool
  • Outdoor pool
  • Esthe/Spa facility
  • Fitness facility
  • Barrier free
  • 5 min walk from station
  • Pets allowed
  • Breakfast in room
  • Dinner in room
  • Open air bath
  • Night view
  • Ocean view
  • Cottage
  • Coupon

The accommodation features are general descriptions of the facility. The amenities and breadth of service will differ between each accommodation. For details, please confirm directly with the accommodation.

Access

Access by public transportation.

<Free Shuttle Service>
Available between South Exit of Karuizawa Station and the hotel (Hours: 7:45 - 21:00). Please refer to https://www.princehotels.co.jp/karuizawa/pickup_bus/time_table.pdf for details since the schedule varies by route and season.

<BY TAXI>
Approx. 2-minute ride

<BY FOOT>
Approx. 10-minute walk

Karuizawa-machi, Kitasaku-gun Nagano Prefecture, 389-0193

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